Refund & Return Policy – Ehome Waves
At Ehome Waves, we strive to deliver quality products. However, if something isn’t right, we’re here to help.
Return Eligibility
You can request a return within 3 days of receiving your order, if:
- The product is damaged or defective
- You received the wrong item
- The product is unused and in original packaging
Non-Returnable Items
We do not accept returns for:
- Used or damaged products (not due to our fault)
- Items without original packaging
- Products returned after 3 days
Refund Process
Once your return is approved:
- The product will be inspected
- Refund will be processed within 5–7 business days
- Refund will be issued via original payment method
Exchange Option
We may offer replacement instead of refund in case of defective or incorrect items.
Important Notes
- Shipping charges are non-refundable (if applicable)Customers may need to cover return shipping costs
How to Request a Return
Contact our support team with:
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Order number
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Issue details
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Product images (if damaged)